Frequently Asked Questions
Fit, fabric, shipping and returns - everything you need to know before you buy.
Sizing and fit
Straight-fit stretch denim, sized waist x inseam in inches.
They are a modern straight fit - clean through the hip and thigh, straight from knee to hem. They fit true to size. Full measurements are on our Size Guide.
Jeans come in waists 28, 30, 32 and 34, each with inseams of 30, 32 and 34 inches. Tops run from S to 5XL depending on the style.
Take the smaller size. Our denim contains stretch and will settle in with wear. And if it still isn't right, your first size exchange is free.
The stretch blend is stable, but to be safe wash cold and hang or tumble dry low.
Product and care
What the denim is made of and how to keep it looking new.
64.5% cotton, 30.5% polyester, 3% rayon and 2% spandex - a cotton-rich blend with enough stretch for all-day comfort.
Designed in Alberta, Canada and crafted in Mexico.
Machine wash cold, inside out, with like colours. Tumble dry low or hang to dry. Skip the bleach and avoid high heat, which breaks down stretch fibres over time.
Orders and shipping
Delivery, tracking and how to get the most out of one shipping charge.
Shipping is free on every order over $150 CAD. Below that, a flat rate is calculated at checkout. Full details are on our Shipping & Delivery page.
Yes - and it is the smart way to buy. Our shipping cost is essentially the same whether you order one pair or three, so you can add up to 3 pairs of jeans to your order for the same shipping cost. Three pairs also puts you over the $150 free shipping threshold.
All prices are in Canadian dollars (CAD).
Yes. You will receive a tracking email once your order ships, and you can check status any time from your account.
Returns and exchanges
Wrong size? Your first exchange is on us.
Yes. Free first size exchange on your first purchase. If your jeans don't fit, we'll exchange them at no charge - just tell us the size you need.
Items must be unworn and unwashed with tags attached.
Yes - unworn, unwashed items with tags attached. Your first size exchange is free; see Returns & Exchanges for the full process.
Email us at jorbeljeans@gmail.com with your order number and the size you need, and we will reserve the replacement while your return is on its way. On your first purchase the exchange is free.
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Still need a hand?
Tell us your usual size or what went wrong with an order and we will point you the right way - usually within one business day.